Return & Refund Policy
Effective Date: January 2020
Strict No Return Policy & Warranty Claim Process
Important Policy Notice: All sales made through SMD MEDICARE are final. We maintain a strict NO RETURN & NO REFUND POLICY for all medical equipment, surgical instruments, diagnostic kits, and hospital supplies.
Due to medical device sterility, patient safety mandates, clinical hygiene protocols, and wholesale B2B pricing models:
- No Returns / No Cancellations: Once a payment is received by us, returns, refunds, or cancellations are strictly not accepted under any situation. This applies whether the product is currently being packed, has already been dispatched, or is in transit. Our only obligation upon receiving payment is to dispatch and deliver the ordered goods to you.
- Reporting Transit Damage / Defect: In the event of physical transit damage or manufacturing defect observed upon delivery, the buyer must notify us within 24 hours of delivery with clear unboxing images/videos and invoice details at
info@smdmedicare.inor WhatsApp+91 95554 22455. - Manufacturer Evaluation & Decision: SMD MEDICARE acts as the authorized distribution partner. Upon receiving your claim, we will forward all photos, videos, and technical reports directly to the respective OEM Manufacturer / Brand. The manufacturer's technical inspection team will evaluate the claim and determine the appropriate resolution (such as component replacement, repair, or service) strictly under their official warranty terms.
Support & Inquiries
To report a warranty claim or transit damage, please contact our support team:
- Email: info@smdmedicare.in
- Phone / WhatsApp: +91 95554 22455
- Address: Shakumbari Vihar, Phase 2, Ganeshpur, Roorkee, Uttarakhand 247667, India